How Can We Help?
Get support with your VaultLine VPN account, connections, or billing.
Email Support
Send us a message and we'll get back to you as soon as possible, typically within 24 hours.
[email protected]In-App Support
Existing customers can raise a support ticket directly from the VaultLine app or customer dashboard.
Go to DashboardCommon Questions
How do I connect to VaultLine VPN?
Download the VaultLine app from the Downloads page, sign in with your account, and tap the Connect button. The app will automatically select the fastest server for you.
I can't connect to a server
Try switching to a different server location, or toggle between WireGuard and OpenVPN protocols in the Settings tab. If the issue persists, contact our support team.
How do I cancel my subscription?
You can manage your subscription from the Billing section in your customer dashboard. Log in at vaultlinevpn.com and navigate to Account → Billing.
How many devices can I use?
Your VaultLine VPN plan supports up to 10 simultaneous device connections. You can manage your active connections from the app or your customer dashboard.